Refunds & Returns
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Below are the certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 10 days after delivery
How to make a return?
To make a return please make sure your item meets the criteria listed below and follow the directions provided.
- All goods must be returned in original packaging with all factory tags still attached (including extra laces), and in MINT CONDITION.
- All returns must be accompanied by your original receipt.
- All returns must be received by Lacer Headwear within 30 DAYS of the invoice date.
- Any returns not conforming with these policies will be returned to you without refund.
If you’re hat is damaged, simply return it in its original packaging with all factory tags still attached (including extra laces) with the following information.
IMPORTANT: Please send product with a note that includes the following information.
- First & Last Name
- Your Order Number
- Number of item(s) you're returning
- Name of item(s) you're returning
- Reason for return and what you would like us to do (refund or exchange)
PLEASE SEND ALL RETURNS TO:
PO Box 62116
Honolulu, HI 96839
If you received the wrong item:
Send us an email informing us that your received the incorrect items. Return the incorrect items to us by following the above return instructions and we will send you the correct items at no extra charge.
If you ordered the wrong size:
For size exchanges please purchase the correct size ahead of time and send your original purchase back for a full refund. Also please include a note with your return order number specifying that you're returning due to your product being the wrong size. We will then refund your credit card, including the original shipping charge so you do not have to pay shipping twice.
Please note, due to the limited stock of our products you will have purchase the correct size immediately to guarantee a successful size exchange. If the size you need is not in-stock during time of exchange then you have to option of receiving a refund instead.
Which items qualify for returns?
Returns are allowed on full priced merchandise only. All sale items purchased are considered final. Should there be a factory defect or incorrect shipment, we will gladly exchange the item for the correct product or issue a refund to your credit card.
Return shipping costs
Return shipping must be paid for by the customer.
Will my shipping be refunded with my return?
No, the original shipping fee is non-refundable. The reason for this is that we can not recoup the shipping costs from the carrier.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Refunds for Items On Sale (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: P. O. Box 360 US 96752.